How do I contact you?

Contact our team by telephone on 0800 408 5511 (international +44 1902 795 070)
You can email our sales team at sales@absoluteapparel.co.uk, or our accounts team at accounts@absoluteapparel.co.uk

Can I order without an account?

We are a business to business wholesaler selling only to garment decorators or resellers. Therefore, we can only supply to customers who are registered with us. Once registered you can place orders on a proforma (pay as you go) basis or apply for a credit account.

What payment methods do you accept?

We accept all major debit & credit cards or alternatively we offer 30-day credit accounts (subject to status).

Security precautions

Security begins with the user. DO NOT share your Username or Password with anyone. Only authorised employees should use the registration links. Sharing your access with anyone other than your employees may compromise your private account information.

Is there a charge for using certain methods of payment?

There are no charges for making payments with UK debit/credit cards on personal accounts. However, we may apply surcharge to corporate card payments so as to bring you the lowest prices.

When do you take payment for an order?

For non-account customers we would need to take payment before we begin to process your order.

Why won't my debit payment go through?

Please check that all your card details have been entered correctly and that you’ve used the correct billing address. If you’re placing a high value order you may need to contact your bank.

Why have I received an email to say you're awaiting payment?

This means that unfortunately your initial payment was unsuccessful and that you are required to login to your account to complete payment for your order.

If I've cancelled my order how long will the refund take?

Please allow up to 48 hours for your payment to be refunded (excludes weekends and bank holidays).